Terms of service

1. Who we are

Hirestrella is provided by Hirestrella, [company address] ("we", "us"). These terms apply to the company that signs up ("Customer", "you") and its authorised users.

2. The service

Hirestrella is software for hiring: video and AI interviews, assessments, scoring, scheduling and related features. We may improve the service over time; we will not remove a core feature you pay for during your current billing period without notice.

3. Accounts

You are responsible for your users, for keeping sign-in details safe, and for everything done under your account. Tell us promptly about any unauthorised use.

4. Your hiring decisions

AI scores and recommendations are aids for your team. You make all hiring decisions and are responsible for them, including complying with employment, anti-discrimination and data protection laws that apply to you.

You will tell candidates how AI is used and offer the human-review option the service provides.

5. Acceptable use

Do not use the service to break the law, to discriminate unlawfully, to send spam, to collect data you are not allowed to collect, or to attack or reverse-engineer the service.

6. Plans, fees and taxes

Paid plans renew automatically each month or year until cancelled. Fees are charged in advance through our payment provider. Indian customers are charged GST. You can cancel at any time; the plan stays active until the end of the paid period. Fees already paid are not refunded except where the law requires.

Free trials last 14 days unless we agree otherwise. Plan limits are described on our pricing page.

7. Your data

You own your data and your candidates' data. We process it only to provide the service and as described in our Data Processing Agreement, which forms part of these terms. You can export or delete data at any time from the product.

8. Confidentiality and security

Each party keeps the other's confidential information confidential. We protect your data with appropriate technical and organisational measures, described on our security page.

9. Availability and support

We aim to keep the service available around the clock, apart from planned maintenance. Support is provided as described for your plan. Enterprise service levels are set in your order form.

10. Liability

To the extent the law allows, neither party is liable for indirect or consequential losses, and each party's total liability in any 12 months is limited to the fees paid by you in that period. Nothing limits liability that cannot legally be limited.

11. Ending the agreement

Either party may end the agreement if the other seriously breaches it and does not fix the breach within 30 days of notice. After it ends you can export your data for 30 days, after which we delete it, unless the law requires us to keep it.

12. Law and disputes

[To be set with your lawyer: governing law and courts or arbitration, for example the courts of Hyderabad, India, with local mandatory rules applying for customers in Saudi Arabia and the UAE.]

13. Contact

Questions about these terms: privacy@hirestrella.com.